The ongoing COVID-19 pandemic has hampered the way businesses operate. We have seen many products and services go online and many employees will continue to work remotely or in a hybrid mode for most of next year. Months of various customer responses to COVID-19 have given us an insight into the marketing strategies that work in this new standard and what to expect in 2021.

What are the key digital marketing strategies for 2021 that your business needs to consider to engage and retain current customers and generate more traffic, revenue, and revenue? We have identified some areas where savvy managers should invest their time and resources next year. If you don’t know where to start, start here – because these industry trends can prove to be the best for your marketing business.

  • Social Media Engagement and Retention

Social media has become a very powerful and important space where the platform is not only used for social media but also a great way to price your product and advertising your brand. Organizations should be prepared to provide more resources for marketing media in 2021. Social media budgets account for 24% of the total US advertising budget for Q2 by 2020, up from 13% last winter. During the COVID-19 epidemic, retailers are increasingly making customer retention a priority. This will continue until 2021. The epidemic has dramatically increased the amount of time people spend online, including how they research products, products, and organizations.

These consumer exchanges create new opportunities for advertisers to increase their reach with new audiences and re-engage with old customers. For only a few hundred dollars a month, a good communications advertiser can create a content system, create custom posts, monitor and drive customer feedback, and attract new business. If your small business has been reluctant to add communication services to your marketing mix, now is the time.

Curious about using social media, but don’t have the time? O GEN Infosystem can help. 

  • All Google login and Local SEO

If you are a small business owner, the most important thing is SEO, and make sure your local listings are verified and maintained right now in various search queries. This is because B2C businesses attract customers especially at the local level (think dental office or car dealership), the Google My Business listing provides important information about your hours (many of which are constantly changing due to COVID-19), services, and location. It’s one of the most important things in the search and business owners are often taken aback to learn how many indicators there are.

One tip you can use today: make sure you have a geographically defined service area in your local list as this will help your business to search “next to me”. That’s because many search engines (especially Google) prioritize their search engine rankings. It may seem counterintuitive to limit your business service radius, but by doing so you will dive deeper into that market in search results. Keeping your listing updated and allows your customers to be aware of any changes in your hours, promotions, blogs, or other information you’d like to pass on as soon as possible.

  • Improved Communication of Availability

According to McKinsey, the availability of products and services is the first reason why customers are changing their loyalty to the product right now. Vendors can meet this challenge in a number of ways. The most obvious solution (if it is very difficult) is to increase the days of goods in the hands of products or the availability of service time spaces. Make art. For example, with more people working at home and more children studying far away, many of our doctors and dental offices have reassigned staff to more places during the day and a few hours at night and on weekends.

If adjusting stock levels or service hours is a challenge (or worse), timely communication is essential. Specify what you can and cannot do and set expectations. For high-volume items, consider placing an ad on your site to indicate when key products will be in stock. If you do not collect customer contact information, now is a good time to make a list of subscribers so that you can work with notifying customers of changes in default text or email.

  • Automatic bidding for Google ads

Automated Ads… Google advertisers are constantly changing and adapting campaigns, keywords, and bids to make the most of your advertising dollars. The problem is that every pull comes at a cost: many hours, and high administrative costs. Enter automatic bidding, which allows Google to use previous steps to process your bid in real-time.

Now, the automatic bidding is not new, as it has started to roll back in 2016. But continued development, especially in the past year, means that it is due to the outbreak in 2021. Our greater reliance on automated bidding techniques means that we can devote our time to doing other aspects of PPC operations, ultimately delivering better results at lower cost to our customers.

  • The Power of Voice Search

Voice search is currently not part of Google’s algorithm; however, it still defines the current search results. As compared to typed a text-based search, Voice search queries often produce different results. In SEO, it’s a good idea for businesses to be on their toes with the voice search components of their flexible clients and switch to what’s in between.

According to voice search experts, content should be specially prepared for the voice. It requires more understanding and discussion in order to accurately match search queries. This will help increase traffic by staying relevant and more visible to consumers.

  • Improved Retention via Segmentation

Because it costs less to maintain your existing customers than to get new ones, marketing experts always recommend more effort in the latest stages of the customer journey. Happy customers often tell their friends and offer referrals to help raise money. They are more likely to provide your direct and reliable feedback on issues that will only strengthen your product.

Make sure you keep them informed of your organizational changes or processes that could affect your relationship by email marketing or engaging with them on social media. By collecting data and separating your customers, you have the opportunity to save costs while delivering your products and services. You can also target them in a more expensive way, allowing you to extend your marketing dollars further.

Adding social media to your website or social media is a great way to give a number of visitors, engage them with your product, and learn more about it. For example, suppose you are a real estate agent and you add a simple but effective calculator to your property. Now you give your visitors a value while you learn more about them based on the data they put in the calculator. This information, too, can help you improve your personas and offer guidance.

Other examples of inclusive marketing include tests, questions, games, surveys, interactive videos, surveys, and competitions. Competitions are a great way to increase your reach and visibility, very quickly. The fastest way to get your product in front of many new prospects, at a low price, is for your current customers to share a competitive Facebook post. Many of our clients continue and make it a transfer competition, often promising an attractive reward to a client that helps bring a very new business.


While these digital marketing practices do not represent a complete list, there is a good place to start when planning your 2021 marketing strategy. During the concert, many CMO and marketing executives can improve their opportunities by deploying more resources in local media and associations, adding personalized content and collaboration, and improving engagement within their customer-focused teams.

These important principles can help you increase your site traffic, generate more revenue, and increase sales, all while maintaining your hard-earned foundation. It is also important to help you understand digital marketing styles and how they will affect you in a highly competitive environment.

Curious about Digital Marketing, want a more detailed and tailored approach to propel your business forward in 2021?  Hire an agency similar to our Best Digital Marketing Company in India that creates innovative digital marketing solutions for building long-term brand awareness for the clients.

At OGEN, we have vast years of experience in delivering quality Digital Marketing Services and are proven for successful business outcomes. Our digital marketing services include Search Engine Optimization, Online Reputation Management, Website Design and Development, Pay Per Click, Social Media Marketing, Copywriting, and Content Marketing, Local Business Promotion, and Website Optimization. We are passionate about what we do and are committed to a result-driven approach.

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